Job Title:        Application Engineer I
Department:   LaserSharp® Module Group
Reports To:    Customer Service Manager

Position Summary:
Highly motivated person involved in the complete life cycle of automated laser machinery beginning from post sale through assembly, testing, and installation of LaserSharp® equipment.  The Application Engineer I assists in all activities relating to the manufacturing and supports the integration of the LaserSharp® equipment.  Provide exceptional customer service through all forms of customer contact. 

Major Duties and Responsibilities:

• Supports mechanical and electrical assembly, testing, runoff, and installation of LaserSharp® equipment making sure meeting the customer requirements.
• Support the installation and training of customer’s personnel of the
  LaserSharp® equipment.
• Provide quality and timely service of equipment contracts, regular preventive maintenance visits, and service concerning LaserSharp® Equipment and the use of LasX’s lasers in the customer’s process.
• Thoroughly document installed LaserSharp® equipment and laser materials process through the use of service reports, equipment logs, and written communications to
  the customer.
• Promote the customer experience with exceptional customer service in all forms of communication.
• Responsible for managing travel expenditures and keeping the cost within
  acceptable levels.
• Promote the selling of spare and replacement parts and service contracts.
• Other duties as requested by LasX Management.

Required Qualifications:

• Bachelor of Science in Mechanical or Electrical Engineering and 0-2 year’s experience.
• Knowledge of mechanical components and fabrication techniques.
• Knowledge of electrical control circuits and ability to read electrical schematics.
• Knowledge of Microsoft Windows® computers, embedded controllers, and related software used to control and operate machine tools.
• Excellent driving record and is able to travel abroad.
• Excellent verbal and technical writing skills.

Preferred Qualifications:

• Experience with problem solving skills in equipment service.
• Knowledge of industrial lasers and laser materials processing of non-metallic
  materials a plus.
• Knowledge of materials handling equipment for roll-fed and sheet-fed materials a plus.

Physical Requirements:

• Traveling to customer facilities for installation and in emergency situations (50-75%)
• Working at a computer workstation.
• Working in a manufacturing environment.
• Standing and walking on a concrete floor.
• Some lifting required.