Service & Support

Ensuring that your system runs at maximum production is our number one mission.

Standard Support

Preventative maintenance and email, phone, and on-site service and support—included for all LasX customers.


Call us at +1 651 762 5101


Premium Support

A pre-paid customized plan with dedicated 24/7 support, prioritized responses, and additional services.

Dedicated, Responsive Support

Our Extended Service & Support Agreement (ESSA) is designed to provide you 24/7 support for all your process and service needs. The ESSA provides you with 24/7 email, phone, and remote support, preventive maintenance visits, prioritized emergency service visits, part discounts, and more, all on a single, pre-paid purchase order.

LasX Service & Support

Start building your premium support plan:

  • 24/7 email, phone, and remote support
  • Emergency on-site service with prioritized responses
  • Preventative maintenance visits
  • Software updates
  • Spare/replacement part discounts
  • One-time purchase order

Choose a Support Plan

Find the right level of support to manage your team's projects.

Standard Support

Included for all LasX customers

  • Phone and email support Mon-Fri 8am-5pm CST/CET
  • Remote support billed hourly for out-of-warranty projects

Premium Support

Included with an ESSA

  • 24/7 remote support with faster, prioritized responses
  • Emergency on-site service visits within 24 hours (domestic) or 48 hours (international)
  • Part discounts up to 10%
  • Everything in Premium included for out-of-warranty projects

Get in touch to discuss custom pricing